Privacy Notice for Patients – Children & Adults

Who we are

Our website address is: http://purebalancechiro.co.uk.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

3.1 We only ever pass on information about you to others, if there is a genuine need for it and you have given your consent. This may be your GP, dentist or other health care professionals, a solicitor or for court proceedings. 

3.2 We will not disclose any information about you to any third party without your written permission or in case of a child’s information the parental consent, unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and/or in accordance with the Caldicott principles. 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

1. How we use your personal information 

This notice tells you why Pure Balance Chiropractic Clinic collects information about you and/or your child and how this information may be used. 

The health care professionals, who provide your care, maintain records about your health and any treatment or care you have received here or previously. These records help provide you with the best possible health care. Our records are electronic and on paper and we use a combination of working practices and technology to ensure your information is kept confidential and secure. Records which this clinic holds about you may include the following information: 

 Details about you, such as your address, contact details, previous medical history and previous investigations 

 Any contact with the clinic has had with you, such as appointments, clinic visits, advice given over the phone or email, emergency appointments etc. 

 Notes about your and/or your child’s health 

 Details about your and/or your child’s treatment and care 

 Relevant information from other health care professionals 

Information may be used within the clinic for clinical audit purposes to monitor the quality of the services we provide. All of your information is held securely on our premises and may be used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified. Sometimes your information may be requested for research purposes – in such instances we will always ask your consent before releasing such information. 

2. How do we maintain the confidentiality of your records 

2.1 We are committed to protecting your privacy and will only use information collected lawfully in accordance with: 

 General Data Protection Rules 2018 

 Human Rights Act 1998 

 Common Law Duty of Confidentiality 

 General Chiropractic Council Code of Conduct 

2.2 Every member of staff who works at Pure Balance Chiropractic has a legal obligation to keep information about you confidential. 

Pure Balance Chiropractic 2018 

25/05/2018 Version 1.1 99 Jellicoe Avenue, Alverstoke Hants, PO12 2PB 

4. Access to your personal information 

4.1 You have a right under the General Data Protection Rules 2018 to request access to view or obtain copies of what information Pure Balance Chiropractic holds about you and to have it amended should it be inaccurate. In order to request this you need to do the following: 

 Your request must be made in writing to the clinic 

 There is no charge for copies of your file 

 We are required to respond to you within 40 days 

 You will need to give us proof of name (Photo ID) so that your identity can be verified 

5. Objections/Complaints 

5.1 Should you have any concerns about how your information is managed at the clinic, please contact Mrs Nicola Pendleton in the first instance. If you are still unhappy following a review by Laura Pendleton, you can then complain to the Information Commissioner’s Office via their website (www.ico.gov.uk) 

6. Change of details 

6.1 It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for us to correct it. 

7. Notification & Data Controller 

7.1 Nicola Pendleton is registered with the Information Commissioner’s Office as the Data Controller for Pure Balance Chiropractic.